ywkk Privacy Policy
From your registration on the ywkk platform to every transaction — this policy explains in detail how your personal information is collected, how it is used, and how it is kept secure.
Table of Contents
1. Introduction and Scope
ywkk (referred to hereafter as "we", "our", or "the platform") operates an online gaming and sports betting platform for users in Bangladesh. This privacy policy sets out our responsibilities and commitment regarding your personal information.
This policy applies to the ywkk website, mobile application, and all our digital services. By registering on our platform or continuing to use our services, you are considered to have accepted the terms of this privacy policy. This policy is connected to our Terms and Conditions and should be read together with it.
We believe privacy is a fundamental right. At ywkk, every piece of your information is handled with respect. We do not collect unnecessary information, and any information collected is used only for specific purposes.
2. Types of Information Collected and How
ywkk collects different types of information at various stages. This information falls into two main categories: information you provide directly, and information collected automatically.
2.1 Information You Provide Directly
Information you voluntarily provide during registration, verification, or use of our services:
- Full name, date of birth, and gender
- Email address and mobile number
- National ID card or passport number (for identity verification)
- Financial transaction details — such as bKash, Nagad, Rocket, or bank account information
- Any information or messages provided when you contact us
2.2 Information Collected Automatically
When you use our platform, the following information may be collected automatically:
- IP address, browser type and version
- Device information — operating system, screen resolution, hardware identity
- Login date, time, and location (not GPS; approximate location based on IP address)
- Navigation patterns on the platform, pages visited, and session duration
- Betting and gaming activity history
2.3 Information Received from Third Parties
On occasion, we may collect information from trusted third-party verification services for the purpose of identity verification or fraud prevention. This information is used only for specific purposes and is not disclosed elsewhere.
3. Purpose of Using Your Information
ywkk uses collected information only for the legitimate purposes listed below. We do not sell any information or use it for unauthorised purposes.
- Account Management: Completing registration, verifying identity, and keeping your account secure.
- Processing Financial Transactions: Handling deposits, withdrawals, and bonus distributions properly.
- Customer Support: Providing prompt and effective responses to your queries or complaints via live chat or email.
- Security and Fraud Prevention: Detecting and preventing unauthorised access to accounts or suspicious activity.
- Responsible Gaming: Monitoring gaming habits to ensure the wellbeing and safety of users.
- Service Improvement: Analysis to improve user experience, platform performance, and game quality.
- Legal Compliance: Maintaining records as required by applicable laws and regulations.
ywkk does not transfer your personal information to third parties for marketing or advertising purposes. We prioritise obtaining your consent before sending service-related updates or promotional information.
4. Sharing Information with Third Parties
ywkk does not sell or rent your information to third parties. However, specific information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Necessary information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical support. These partners are contractually bound to uphold our privacy standards.
4.2 Disclosure for Legal Reasons
Information may be provided to authorities in response to a valid court order, government investigation, or applicable legal obligation. In such cases, we always provide only the minimum information necessary.
4.3 Fraud and Security
Information may be shared with relevant authorities when necessary to prevent money laundering or combat cybercrime. The primary aim of such action is to protect users' interests.
4.4 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance and the same standards of this privacy policy will be maintained.
5. Data Storage and Security
ywkk uses industry-standard security technology to protect your personal information. The key elements of our security framework are described below:
- SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL technology.
- Encrypted Database: Sensitive information — such as passwords and financial details — is stored in encrypted form.
- Access Controls: Only authorised staff can access specific data, and a log is kept of every access.
- Regular Security Assessments: Regular security audits are conducted to identify and address platform vulnerabilities.
- Two-Factor Verification (OTP): OTP-based verification is available for login and important transactions.
Data retention periods are determined based on legal requirements and the purpose of use. Even after an account is closed, certain information may need to be retained for a specified period to meet legal obligations. Once that period ends, data is securely deleted.
6. Cookies and Tracking Technologies
ywkk uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve user experience. Cookies are small text files stored on your device.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions, ensure security, and keep core features active. Disabling these will prevent the platform from working properly.
- Functional Cookies: Used to remember your preferences — such as language selection and theme settings.
- Analytics Cookies: Used to understand how the platform is used and to improve services. This information is collected in aggregate form and does not directly identify any individual.
6.2 Cookie Controls
You can disable or delete cookies by changing your browser settings. However, disabling essential cookies may limit certain platform features. The method for managing cookies varies between browsers — refer to the relevant browser's help page for details.
7. User Rights
As a ywkk user, you have several important rights over your own information. We respect these rights and support you in exercising them.
- Right to Access: You may request details of the personal information we hold about you at any time.
- Right to Rectification: If any information you have provided is incorrect or outdated, you may request that it be corrected.
- Right to Deletion: In certain circumstances — such as after closing your account — you may request that your information be deleted. Some information may need to be retained for a set period due to legal obligations.
- Right to Object to Processing: You may object to optional data processing activities, such as receiving marketing messages.
- Right to Data Portability: You have the right to request certain information in a structured format.
To exercise these rights, please contact our support team. We will process your request within a reasonable time. Our commitment to Responsible Gaming is also part of our dedication to your protection.
8. Protection of Minors
ywkk is strictly operated for adult (21+) users. We do not knowingly collect information from minors or grant them access to the platform.
Age verification is carried out at the time of registration. If we become aware that information from a minor has been collected, that information will be deleted immediately and the relevant account will be suspended.
If a parent or guardian suspects that their minor child has registered on our platform, please notify our support team. We will take the necessary action promptly.
9. Changes to This Policy
ywkk reserves the right to review and update this privacy policy as needed. This policy may be updated due to changes in services, technological advancements, or legal changes.
If any significant changes are made, we will display a notice on the platform or notify you at your registered email address. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
The "Last Updated" date at the top of this page always indicates the time of the most recent change. Previous versions of the policy are available upon request. You can learn more about our identity and values on our About Us page.
10. Contact
If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our support team is available seven days a week, twenty-four hours a day in both Bangla and English.
Live Chat
Log in to the platform and speak with us directly via live chat. This is the fastest way to get support.
Email Support
You can contact us by email at: [email protected] — for privacy-related requests, write "Privacy Request" in the subject line.
Protecting your information is our top priority. At ywkk, every transaction and piece of personal information is handled with care.