ywkk's Commitment to Responsible Gaming
When gaming goes beyond the limits of entertainment, it is important to take notice. ywkk believes that healthy, mindful gaming habits provide the best experience for every player.
Stay in Control
Time Limits
Decide in advance how long you will play each day or each week. Avoid long unbroken sessions and take regular breaks.
Set Deposit Limits
Never deposit more than your budget allows. Before making a deposit, set a weekly or monthly limit for yourself and stick to it.
Self-Exclusion
If you want to take a break for a while, choose self-exclusion. Through ywkk support, your account can be paused temporarily or for a longer period.
Take a Break
If you are feeling tired or stressed, take a few days off. Coming back with a clear head makes decision-making much easier.
24/7 Support
For any issue, contact ywkk via live chat or email support. Our team is always ready to help in both Bengali and English.
Account Verification
Account verification confirms that every player is who they say they are and of the right age. This is one of the key ways to keep underage players away from gaming.
Gaming is for Entertainment, Not Stress
ywkk has always believed that online gaming should be a source of enjoyment — not a cause of financial problems. As noted on our About Us page, player safety has been the top priority at ywkk from the very beginning. When someone develops a gaming habit that starts to harm their daily life, it is no longer entertainment.
Responsible gaming does not just mean playing less — it means playing mindfully. Knowing how much time and money you are spending, not chasing losses, and paying attention to your mental state — these three things are the foundation of healthy gaming habits.
Our Terms and Conditions clearly state that ywkk is for people aged 21 and above only. No underage person may use this platform, and if anyone operates an account on behalf of an underage person, that is a direct violation of the rules.
Online gaming carries potential risks. Gambling and betting are activities where losing money is always a possibility. No strategy or method can guarantee a win. So always bet only what you can afford to lose without affecting your family and daily life.
If you ever feel that gaming is going beyond your control, do not wait — contact the ywkk support team or speak to a close family member or trusted friend.
Recognise the Warning Signs
If any of the following applies to you, it is the right time to seek help.
- You keep betting more and more to try to recover money you have lost.
- You are cutting back time with family, friends, or work in order to play.
- You are hiding from your family how much you are playing or how much money you are spending.
- You feel restless, irritable, or anxious when you are not playing.
- You are using money meant for daily expenses or debt repayment on gaming.
- You know you should stop playing but cannot.
- You are relying on gaming to escape stress, loneliness, or low mood.
Ages 21 and Above Only
ywkk uses various technical measures to keep underage players away from gaming. Age verification at registration is mandatory. If someone still registers using another person's identity, that is a complete violation of the rules and may result in the permanent closure of the account.
If a family member is underage and a gaming account is being used on their behalf, close that account first and have an open discussion about the matter within the family. If needed, seek help from a professional psychologist or counsellor.
Where to Get Help
Acknowledging a problem is not a weakness — it is the first step of courage. Do not hesitate to ask for help.
ywkk Live Chat
Contact us via live chat 24 hours a day, 7 days a week. Let us know any issue in Bengali or English — from self-exclusion to setting account limits, you will get immediate assistance with everything.
Email Support
You can also ask for help by email. The ywkk support team responds in both Bengali and English. Your personal information will be kept completely confidential.
Family and Friends
Talk to the people closest to you. Opening up to a family member or trusted friend may feel difficult, but it is one of the most effective steps toward getting better.
Gaming addiction is a recognised mental health condition. Various mental health specialists and counsellors in the country can provide support in this area. There is no shame in seeing a professional counsellor — it is the right step for yourself and your family.
Under our Privacy Policy, everything you share with support will be kept completely confidential and will not be shared with any third party without your consent.
Review Your Gaming Habits
From time to time, ask yourself — how much time and money did I spend on gaming this month? Was it within my means? Did I feel good after playing, or did I feel regret? These simple questions will help you understand where you stand.
ywkk wants every one of its players to stay healthy and aware. If you have further questions on this, our FAQ page has answers to many questions about responsible gaming. For more details, contact us directly via live chat.
Remember: every betting decision carries risk. No one can guarantee a win. So treat every game as entertainment, not a source of income. A mindful player is a happy player.